Social Work Examination Services (SWES) Individual Practice Test

When working with a family in crisis, what is an essential skill for the social worker to employ?

1. Active listening

2. Directing their interactions

3. Maintaining strict boundaries

4. Limiting their engagement

The correct answer is: Active listening

Active listening is an essential skill for a social worker when working with a family in crisis because it establishes trust and rapport, which are crucial for effective intervention. This skill involves fully concentrating on what the family members are saying, understanding their emotions, and responding thoughtfully. By practicing active listening, the social worker can create a safe space where family members feel heard and validated, which can help them articulate their concerns and feelings more openly. Additionally, active listening enables the social worker to gather vital information about the family's unique situation, which is critical for developing an appropriate response and support plan. This skill fosters empathy and understanding, allowing the social worker to build a strong therapeutic alliance, ultimately facilitating better outcomes for the family in crisis.